Shipping & Returns  

 

Due to Canada Post job action, we are offering FedEx or UPS shipping at checkout. 

For local deliveries, we encourage customers to come visit us in-store.

We thank you for your patience during this time.

  

If you have placed an online order, you will receive an email confirming the details of your order. Please allow 3 business days for your order to be processed and shipped. If an item you ordered is unavailable, you will be notified by email and refunded for the item.

 

Please note that the stated timelines for processing and shipping are estimates only and there may be delays during sale periods and/or Canadian holidays.

 

You will receive an email with tracking information once your package has been shipped. We are unable to re-route packages once they have been shipped, please make sure that your shipping details and personal information are accurate at the time of checkout.

 

Please be sure to select the correct currency by checking the bottom left corner of our website. All orders are shipped from Vancouver, Canada to Canada and the USA. If you live outside of Canada or the USA, please email customercare@rayrickburn.com and we will do our best to accommodate for international shipping.

 

Domestic Shipping (Canada)

 

Shipping Rates

 

Free shipping on orders over $500

 

Canada Post Expedited Parcel:

  Calculated at Checkout

Canada Post Xpresspost Parcel:

 Calculated at Checkout

Canada Post Priority Parcel:

 Calculated at Checkout
FedEx Ground:  Calculated at Checkout
UPS® Standard:  Calculated at Checkout

 

Estimated Delivery Time

 

Vancouver: 1-3 Business days
BC: 1-5 Business days
Rest of Canada: 2-7 Business days

 

Delivery dates are an estimate only, the timeline does not include weekends, holidays, and any unforeseeable delays.

 

We do not require signatures upon receipt (unless requested) and are not responsible for lost or stolen packages. If your package does not arrive, please contact Canada Post with the tracking number provided in your email confirmation.

 

We do our best to ensure your items arrive to you in perfect condition, our team details each item before packing and shipping to ensure you are receiving what you were promised. Ray Rickburn is not responsible for any damage that occurs as a result of the shipping process. In the unlikely event that your item(s) arrive damaged due to a manufacturing defect, please contact us immediately. 

 

Canadian Payment, Taxes & Duties

 

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. Your card will be charged in Canadian dollars.

 

All shipments within Canada will be charged the provincial tax rate based on the destination of the package.

 

Shipping to the USA

 

Shipping Rates

 

Free shipping on orders over $500 USD

  

Canada Post Expedited Parcel:

  Calculated at Checkout

Canada Post Xpresspost Parcel:

 Calculated at Checkout
FedEx Ground:  Calculated at Checkout
UPS® Standard:  Calculated at Checkout

 

Estimated Delivery Time

Expedited: 6-14 Business days
Xpresspost: 4-10 Business days

 

Delivery dates are an estimate only, the timeline does not include weekends, holidays, and any unforeseeable delays.

 

We do our best to ensure your items arrive to you in perfect condition, our team details each item before packing and shipping to ensure you are receiving what you were promised. Ray Rickburn is not responsible for any damage that occurs as a result of the shipping process. In the unlikely event that your item(s) arrive damaged due to a manufacturing defect, please contact us immediately. 

 

USA Payment, Taxes & Duties

 

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. Your card will be charged in US dollars.

 

The prices on our US site reflect the current daily US exchange rate so these prices may fluctuate.

 

For US orders, you may be subject to additional custom duties and service fees. Ray Rickburn does not have any control over these fees and are not able to waive or refund these fees, please inquire with your local customs office to find out more information.


Returns & Refunds 

 

Holiday Return Policy

 

  • For items purchased between November 1st and December 2nd, we will gladly return items for an exchange or store credit until December 31st 2024 and offer return for refund on regular priced merchandise within 28 days of the purchase date.
  • For items purchased December 3rd onwards, we will gladly return items for an exchange or store credit until January 12th 2025 or return for refund on regular priced merchandise until December 31st 2024.
  • Black Friday & Cyber Monday: Items purchased during this promotion may be returned for exchange or store credit only until December 31st, 2024. No refunds. 
  • A receipt must be provided and merchandise must not be worn or damaged with all packaging intact.
  • Sale items discounted 50% or greater will be a final sale. All other sale items may be returned for a in-store credit within 14 days of the purchase date.
  • We are unable to accept returns on December 24th or Boxing Day December 26th.
  • Refunds will be made in the same form as the original method of payment. For in store purchases/returns – If the original method of payment is not available, an exchange or store credit will be issued. For online purchases/returns - if the original method of payment is not available, an e-gift card will be issued
  • Ray Rickburn is unable to offer price adjustments during promotional sale events. Discounts only apply to purchases placed during the event and not before or after.
  • Ray Rickburn gift cards issued in store may be redeemed for merchandise purchases in store only. E-gift cards can be used online only. Gift cards cannot be refunded.
  • We are unable to refund any duties or taxes paid.
  • Returns shipped without authorization or that do not comply with our return instructions may be refused by Ray Rickburn. 

 

Mail-In Return – Canada

  1. Email customercare@rayrickburn.com with your order number and reason for return. Once your request has been processed you will be sent a return authorization.
  2. Further return instructions will be sent at time of authorization via email. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. A return postage fee of $25 (plus applicable taxes) will be deducted from your refund. 
  3. Once your return has been received and processed you will be notified by email.
  4. Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to appear on your credit card statement.

 

Mail-In Return – USA

  1. Email customercare@rayrickburn.com with your order number and reason for return. Once your request has been processed you will be sent a return authorization.
  2. Further return instructions will be sent at time of authorization via email. Ray Rickburn is not responsible for shipping costs associated with USA returns. The shipping cost is to be covered by the party requesting a return.
  3. Once your return has been received and processed, you will be notified by email. Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to appear on your credit card statement.

 

In-Store Returns - available in Vancouver BC

  1. Regular priced merchandise may be returned in-store for a refund within 28 days of purchase date. A receipt must be provided and merchandise must not be worn or damaged, with all packaging intact.
  2. Refunds will be made to the original method of payment. If the original payment is not available, an exchange or store credit will be issued.
  3. Sale items are considered final sale.